Refund Policy
We're committed to your satisfaction with our financial negotiation training programs. Here's everything you need to know about our refund process and your options.
Eligibility Requirements
Refund requests must meet specific criteria to qualify for processing. We've designed these requirements to be fair while protecting the integrity of our educational programs.
- 1 Request submitted within 30 days of initial enrollment date
- 2 Less than 25% of course material accessed or downloaded
- 3 No completion certificates have been issued for the program
- 4 Account holder submits request using original enrollment email address
Step-by-Step Refund Process
Our refund process is straightforward and typically completed within 7-10 business days. Here's exactly what happens when you request a refund:
Submit Your Request
Email info@veunasepivya.world with your enrollment details, reason for refund, and original payment information. Include your full name and program title.
Account Review
We review your account activity, enrollment date, and course progress within 2 business days. You'll receive confirmation that we've started processing.
Approval Decision
Once approved, we calculate the refund amount based on your specific situation and send you a detailed breakdown via email.
Payment Processing
Refunds are processed back to your original payment method. Credit cards take 3-5 business days, bank transfers may take 5-7 days.
Important: Partial Refund Scenarios
If you've accessed between 25-50% of course materials, you may qualify for a partial refund of 50% of your enrollment fee. Requests after 30 days are evaluated case-by-case for exceptional circumstances only.
Payment Method Specifications
Different payment methods have varying processing times and procedures. Here's what to expect based on how you originally paid:
- Credit Cards: Refunds appear as credits on your next statement cycle, typically 3-5 business days from processing
- Bank Transfers: Direct deposits take 5-7 business days and require verification of banking details
- PayPal: Instant refunds to your PayPal balance, or 2-3 days to linked bank accounts
- All Methods: You'll receive email confirmation with tracking details once refund is initiated
Special Circumstances & Exceptions
We understand that life happens. While our standard policy covers most situations, we also consider requests that fall outside normal parameters.
Medical emergencies, family crises, or unexpected financial hardships may qualify for extended consideration periods. Documentation may be requested to verify exceptional circumstances.
Corporate enrollments and group packages have separate refund structures based on their specific agreements. Contact us directly to discuss bulk enrollment refund policies.
Need Help With Your Refund?
Our team is here to help you through the refund process. We typically respond to all refund inquiries within 24 hours.
Email: info@veunasepivya.world |
Phone: +1 250 491 5851
Address: 1-40 Notre Dame Ave,
Greater Sudbury, ON P3C 5K2, Canada